If you have previously set yourself up as a User in AssetAccountant and you are having trouble logging in, try these remedies:


  1. Go to the login screen at https://app.asset.accountant and enter your email address > Next. Click on the "Forgot Password" link. An email will be sent with password change instructions.

  2. No email? Check your spam folder and whitelist all email notifications coming from @assetaccountant.com.au. Follow the password reset instructions.

  3. Still no email - not even in spam? You may have tried logging in or resetting your password with an alternative email that is not in our system. For example, if the email address you registered with is [email protected] you must use that exact email address - an alias nor a variation will work. For example, although you still might receive mail to [email protected], AA will not recognise this and will not allow you to login.

  4. You have been invited to an Organization by email from a manager, but you still can't log into AssetAccountant? If so, try completely logging out of AssetAccountant by clicking on your profile down the bottom left of the application interface. Then click on the Invitation link in the email again and follow any prompts. As above, you will need to sign in using the EXACT details you provided previously. Please do not click on "Create Account" as your account has already been created and this could produce a duplicate new trial account which will cause confusion.

  5. Following the above steps should gain you the access to AssetAccountant you need. If you are still experiencing difficulty, please create a new support ticket with a screenshot and details of what you see after clicking the Invitation, along with any error messages that might be displayed.


Our email delivery system has been carefully designed to achieve the best possible send rates. If you are experiencing email deliverability issues from our system generated notifications, please ask your IT department to specifically  'whitelist' our sending domain which is @assetaccountant.com.au.