AssetAccountant uses Stripe, one of the world's most ubiquitous payment gateways for subscription services like ours.


Our sending email domain is configured to be @assetaccountant.com.au.


The only 2 reasons why you aren't receiving your monthly invoices are:


1. You have changed your email address you registered with, or the Account Owner, who used to receive billing has left your Organization.


Remedy: Please visit AssetAccountant > Organization settings > Billing and change to the correct email address. If you cannot make this change and the fields are un-editable, your Account Owner will need to do this for you. If that person has left your Organization, please email support@assetaccountant.com.au with authorization from an appropriate company director/secretary/CFO/management with instructions on letterhead permitting us to make a change appointing a new Account Owner and/or Billing Contact Details for your AssetAccountant account.


2. This is the most likely issue. Our emails are being sent your your SPAM email folder.


Remedy: Please check your SPAM email folder for our emails. They are probably there. Then, in your email settings, please whitelist any emails originating from our sending domain of @assetaccountant.com.au.


You should now be recieving our automatically generated emails with invoices and receipts attached.