Have you or one of your Users changed a password and tried connecting AssetAccountant™ back to Sage Intacct but failed?

You may have received a "invalid credentials" notification.

It may be a simple case of remembering to ensure your individual Username/email address you use for Sage Intacct still matches what you setup in AssetAccountant™. Please check this matches.

You may also try disconnecting and reconnecting the integration, but this only fixes simple most-recent software update incompatibilities and may not fix a broader account integration connection.

Unfortunately, AssetAccountant™ has no direct access to individual Sage Intacct platform accounts so we cannot advise which username was used to connect AssetAccountant™ to Sage Intacct in the past.

In any case, the "invalid credentials" error is usually not related to an individual user's personal account.

It is typically a special, Web Services account which has the permissions necessary to enable broader access to Sage Intacct.

Here is a link to our configuration guide, which explains this further and should be actioned at your Sage Intacct administrator access level:  Sage Intacct configuration guide.