AssetAccountant™ Help Options
There are a number of reasons you may need to contact us.
Help with your account or support when using AssetAccountant™ among them. Where we can we aim that you will find what you need in the App, but when you can’t we provide a number of ways you can get the help or support you need.
The team here at AssetAccountant™ are also working to offer the best support possible and will use your feedback to prioritise improvements.
Support articles: Use our support articles for technical assistance with all areas of the product. These articles can also be accessed in-product by selecting the Support option and entering your query.
Frequently Asked Questions: Use our FAQ to check to see if somebody else has already asked the question you need the answer to.
We also have a number of options that connect you with experts and can be accessed from within AssetAccountant™.
In-product help: We aim to provide help in the AssetAccountant™ product, and we will continue to upgrade our in-product help system! You can access help articles, ask a question, or email us to engage with a support agent directly from AssetAccountant™.
Email: While we aim that you will not need help or support, sometimes you just need to explain your question to someone. And research shows that most people today prefer to email. So we have two emails you can use:
firstname.lastname@example.org (for account enquiries), and
email@example.com (for App enquiries).
Phone: Our call centre is open business hours AEST. The call centre will be able to help with Account enquiries and may need to follow up to get more technical responses. Our number: 1300 984 378 (in Australia)
Call Me: When you need support you have the choice to request a call back. This will avoid any wait time on the phone and register a ‘ticket’ so you can get back to work faster! Simply email us at firstname.lastname@example.org with your number, and a brief idea of the support you need so we can have the best person call you, and we will respond with a time.
We are always working to make sure we can offer you, our users, the best product and quality of service possible. We’ll be sure to keep you updated when new features come up so keep an eye out for future updates. Don’t forget to leave your feedback on our new offering below!